UNUM Intake Service Specialist I in Portland, Maine

Job Posting End Date: 04/13

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:This position is accountable for the accurate and efficient distribution of information across multiple programs and products in support of policy and claim administration. The incumbent will be responsible for precise document identification and placement in support of the applicable business model. Associates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. This role is considered an entry level position within the Intake Center of Excellence and the incumbent for this position will possess the talent, skills and aptitude for lateral and/or elevated advancement at Unum.

Principal Duties and Responsibilities

  • Research and assign electronic documentation in support of claims management and policy administration.

  • Ensure accurate identification of policy and claim information and proper assignment in support of core business functions, which could include opening new claims when applicable.

  • Contribute to individual quality and productivity goals by meeting processing quotas focused on fulfillment of organizational turnaround time expectations

  • Promote a positive customer service mindset to surpass the expectations of our internal and external clients through innovation and continuous improvement

  • Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment

  • Partner with business areas on identifying trends and developing innovative resolutions that will ultimately drive a differentiated customer experience

  • Active participation in ongoing development of self and colleagues

  • Support various project tasks as needed

  • Continue to build additional knowledge and understanding of the Unum business

  • Perform other duties as needed

    Job Specifications
  • High school diploma or equivalent required

  • Prior relevant experience, military service and/or college degree preferred

  • The ability to work a varied shift from 8:00am to 8:00pm ET, Monday – Friday

  • Exceptional verbal/written communication and interpersonal skills

  • PC skills are essential with a practical knowledge of Microsoft Office products

  • Demonstrate good investigative, research and problem-solving skills

  • Ability to multi-task, with a demonstrated ability to work in a fast-paced environment handling a large volume of work

  • Action oriented, results driven and a team player that includes working with team members in a cross-site work environment

  • Possess an innovative mindset and is adaptable to change; ability to deal with multiple, concurrent and rapidly changing demands

  • Seeks out job challenges and opportunities to constantly improve skills

  • Strong work ethic with consistent job attendance history

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.